<< Return

Client Engagement Manager

If you have client management experience in the insurance industry and want to move to the front lines of how data & analytics are reshaping the future of insurance….we need to talk with you!

RiskMatch Client Engagement Managers will partner with and ensure the long-term success of our customers.

The primary role will be to proactively develop deep relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the development of analytics and successful delivery of RiskMatch solutions according to customer needs. Coordinate and take ultimate responsibility for the delivery of RiskMatch services to the client. Ensure client engagement (deployment and usage), training, and retention of the customer.

Responsibilities:

  1. Operate as the lead point of contact for any and all matters specific to your customers
  2. Build and maintain strong, long-lasting customer relationships and develop a trusted advisor relationship with key customer stakeholders and executive sponsors
  3. Deploy and train users on how to interpret and use analytics for their benefit
  4. Ensure weekly and frequent usage of the RiskMatch platform
  5. Ensure the timely and successful delivery of our solutions for customer needs and objectives
  6. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  7. Track key account metrics (users, usage etc)
  8. Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  9. Assist with high severity requests or issue escalations as needed

Requirements

How to Apply

Candidates must have a strong work ethic, the ability to problem-solve, and must be able to learn quickly and adapt to any situation. This is an absolutely unique opportunity to play a critical role in changing a very complex industry. Join us and discover a dynamic work environment built around a commitment to continuous innovation and the drive to exceed demanding expectations every day. If interested, send your resume to careers@riskmatch.com

About RiskMatch

We are an analytics firm that delivers a suite of web-based solutions for insurance brokers and underwriters throughout the U.S. Our patented platform delivers an array of portfolio management, analytic and data management services designed to enable brokers and underwriters to enhance performance, reduce costs, facilitate growth, and improve their client service capabilities.